Knowledgeable and Responsive Sales Team
Yaskawa knows the importance of selling their products, therefore they concentrate and take great pride in making the sales experience both a positive and enjoyable one. In the eyes of Yaskawa, the interaction and relationship that takes place between an associate and the customer is just as important as the sale taking place itself.
More than just a salesperson, every Yaskawa sales associate is a highly-trained application specialist who is certified on the products they support, experienced in the industries they serve and ready to assist you in achieving the best solution for your application. From beginning to end, Yaskawa will be there on your side to walk you through the sales process and make sure that your satisfaction is guaranteed.
American Distribution Sales Channels
Yaskawa uses a comprehensive network featuring highly-qualified and trained channel partners to provide Total Customer Support. This valuable channel acts to ensure the correct application of Yaskawa products across a broad range of needs. This local channel provides the customer with service, knowledge, support and inventory closest to where it is needed.
It’s critical that these third-party partners are properly qualified, so that Yaskawa can entrust their customers into their hands. All channel partners must earn their authorization through training and certification testing to be Drives Specialists, Authorized Solution Centers, Motion Solution Centers or Value Added Resellers.
Worldwide Services
Just in case this isn’t reassuring enough, Yaskawa also offers worldwide support with application assistance, start-up, maintenance, troubleshooting and repair as well as internet tools and telephone support. With production facilities and offices in Asia, America and Europe, Yaskawa provides a total global service and support network to its customers.
For those customers outside the Americas, Yaskawa has a network of global Web sites, which best service your geographic area and language preference. Each Web site has extensive document and knowledge databases, in efforts of helping the customers to easily locate information and select products and available services.
Aggressive Marketing
One of Yaskawa’s underlying goals is to make their products available to the customers whenever and wherever they may need or want them. They accomplish just that by taking part in effective and aggressive marketing techniques, which always have the customers in mind by putting them first in importance. Marketing products becomes that much easier when you know that you are providing the customers with the best quality products for their resources.
Yaskawa's marketing department works closely with Product and Sales management, in efforts to maintain a high degree of exposure for their products in both print and digital media.
Yaskawa's overall marketing strategy focuses on providing customers with the most up-to-date information about their products and services. In addition to providing customers with product catalogs, brochures, and advertisements, the Yaskawa Partner Info Login is maintained to provide informational resources for Yaskawa Associates, OEMs, and worldwide Channel Partners. This important resource provides Yaskawa's Partners with a convenient means for obtaining information about their products and services. Yaskawa's Partner Login's are each given their own user name and password so that they can access an automated ordering system. And every month, Yaskawa sends out e-newsletters to inform our Partner's of the latest marketing, product, and technical news from around the company.
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"Yaskawa sales associates are experienced, certified problem solvers in the area of drives and motion control systems in the applications and the markets we serve. It's our job to know what's going on in your industry and your business so that we can deliver the lowest cost solution and the lowest cost of product ownership..."
- Mike Knapek, Yaskawa's President & COO, Drives & Motion Division |
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